Page 18 - 2021 NZPM Annual Report

Corporate Governance

Meetings 50 year membership
The committee met four times during the financial year by
audio-visual means, and other directors and members of Reid Plumbing Ltd
the executive and management team joined those meetings R L Jeffries Plumbing Ltd
to support and facilitate the various membership matters James B Malcolm Ltd
raised.
Shareholder engagement
Membership recognition The committee also supported member engagement
Outside of meetings, we personally contacted and welcomed through discounted training initiatives with Master Plumbers,
88 new members to the co-operative, and presented seven and the creation of our first digital roadshow platform
40-year and three 50-year membership milestone awards. that was necessitated by the pandemic. In early 2021 the
committee carried out a member specific survey to measure
A large number of new members joined following the initial shareholder engagement with the co-operative, and to seek
pandemic lockdown, and this is strong testament to the feedback on a range of matters including environmental,
preparedness, support and service provided by our people in social and sustainability goals for the co-operative.
both Plumbing World and Metrix during a very difficult time.
Over the past five-year period, the co-operative has achieved The results from the survey indicated a continuing trend of
net compound membership growth of 3.8%. improvement in overall shareholder satisfaction and greater
recognition of the value of co-operative shareholding, and we
also saw a significant lift in members willingness for greater
ORDINARY SHAREHOLDER MEMBERSHIP GROWTH
environmental and social responsibility, and continued
support for our Future Governance Programme.
804 840 868 895 947
Shareholder survey results

80% 80% 75% 75% 56% 56% 70% 70%

Members agree that Members place a high/
NZPM, Metrix and very high value on being a
Plumbing World are Shareholder
meeting their expectations

2017 2018 2019 2020 2021
80% 80% 75% 75% 56% 56% 70% 70%

40 and 50 year membership milestone awards

40 year membership
Mr A J Donaldson Members believe that Members agree with
Craig Plumbing Ltd environmental and providing more support
Mr D C Scott sustainability factors have for the future generation
a high/very high level of of the industry and Future
Mr S G Weddell
importance Governance Programme
Mr R N Smith
B J Moss Ltd
Anthony Cuff Plumbing Ltd

16 NZPM Group Limited