Page 21 - NZPM Annual Report 2020

We understand and respect that NZPM’s success is built on the
efforts of our people and with over 500 employees, each member
of our team has an individual contribution to make.

and facilitation of face-to-face workshops. A total of better customer service. While committed to fostering
5,984 hours of training was delivered in this financial diversity and inclusion, NZPM will always seek to employ
year. or promote the right person for the role.

Our achievements include: Commitment to diversity and inclusiveness enables
NZPM to:
• The delivery of 71 workshops across 11 different
topics, for showroom consultants, trade sales, sales • attract and recruit the right people from a diverse
managers, sales reps, branch inventory controllers, pool of talented candidates;
leaders, and support roles. • encourage creativity and innovation; drawing on the
broad range of ideas, experiences, skills, approaches
• Three new eLearning modules in addition to the 13 and perspectives that employees from diverse
existing topics available.
backgrounds bring to their roles;
• Design and delivery of live webinars and training for
• maintain and improve employee satisfaction and
new digital and technology platforms including the
engagement; and
pwGO app, pwGO website and the introduction of
our Frameworks system. • better represent the diversity of our customers and
stakeholders.
• Continued support for employees to attend a range
of targeted external training for specialist roles.
Our objective for the coming year is to continue to
support the roll out of the digital and technology 8% 1%
strategy, equipping our people to learn new Over 60 Under 20
technologies, and to embrace and adopt system and 17%
21–30
process changes for improved efficiencies, productivity
and customer service. 23%
51–60
AGE OF
DIVERSITY
EMPLOYEES
NZPM believes that diversity within our workforce
makes our organisation stronger and more capable. 25%
31–40
A workforce where differences in gender, age, race,
ethnicity, religion, sexual orientation, physical ability,
thinking style and background are well represented 26%
enables us to understand our customer and 41–50
stakeholder needs, enhance relationships and deliver

2 3 206
(29%) (33%) (39%)
5 6 319
(71%) (67%) (61%)

BOARD OF DIRECTORS LEADERSHIP TEAM OVERALL WORKFORCE

19
NZPM GROUP LIMITED ANNUAL REPORT 2020